# Template — Service Runbook

## Purpose

What this runbook restores or changes, and when to use it.

## Preconditions

Required access, backups, maintenance state and checks before starting. Reference secret locations without copying secrets.

## Procedure

Numbered, executable steps. Put commands in code blocks and state expected output/checkpoints.

## Verification

How to prove the service is healthy from the user's perspective.

## Rollback

Exact safe rollback boundary and data/config implications.

## Escalation

Which product/service owner or specialist is required when the procedure does not recover the system.

## Last validation

Date and version/environment on which this runbook was actually exercised.